Privacy Policy

Track Tots Ltd
Company No. 15711843
UK GDPR compliant

Track Tots Ltd – Privacy Policy

Effective Date: 25 February 2026
Last Updated: 25 February 2026

1. Who We Are

Track Tots Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

Registered Company Name: Track Tots Ltd
Company Number: 15711843
Registered Office: 555 Smithdown Road, Liverpool, England, L15 5AF
Contact Email: hello@tracktots.co.uk

For the purposes of UK data protection law, Track Tots Ltd is the Data Controller.

2. What Information We Collect

We may collect and process the following personal data:

Parent / Carer Information

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Emergency contact details

Child Information

  • Child’s name
  • Child’s date of birth / age
  • Medical information (including allergies or additional needs where disclosed)

Booking & Payment Information

  • Booking history
  • Payment confirmation details

Important:
Track Tots Ltd does not store or process debit or credit card details directly. Payments are processed securely through third-party providers.

Website & Technical Data

  • IP address
  • Browser type and device information
  • Pages visited and interaction data (via cookies and analytics tools)

3. How We Collect Your Data

We collect data when you:

  • Book a class
  • Contact us by email, phone or social media
  • Sign up for marketing communications
  • Complete forms on our website
  • Use third-party booking platforms (e.g. Happity)
  • Visit our website (via cookies)

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to deliver booked sessions
  • Legal obligation – safeguarding, health & safety, insurance, tax compliance
  • Legitimate interests – improving services and website performance
  • Consent – for marketing communications and promotional photography

You may withdraw consent at any time.

5. Children’s Data

Track Tots Ltd provides services for children.

We only collect children’s personal data:

  • With the knowledge and consent of a parent or legal guardian
  • For the purpose of delivering sessions safely and effectively
  • To meet safeguarding and health & safety obligations

Children’s data is handled with enhanced care and security.

6. How We Use Your Data

We use personal data to:

  • Manage bookings and attendance
  • Communicate important class information
  • Ensure safeguarding and medical safety
  • Process payments and refunds
  • Improve our services
  • Send marketing communications (where consent has been given)

We will never sell your data.

7. Sharing Your Data

We may share your information with:

  • Third-party booking platforms (e.g. Happity, Stripe, SumUP)
  • Payment processors
  • Professional advisers (e.g. accountants, insurers)
  • Schools or nurseries (where sessions are delivered on their premises)
  • Legal or regulatory authorities if required

All third parties are required to process your data securely and in accordance with data protection law.

8. Data Retention

We retain personal data only as long as necessary.

Typical retention periods include:

  • Booking and financial records: up to 6 years (for tax/legal purposes)
  • Safeguarding records: retained in line with safeguarding guidance
  • Marketing data: until consent is withdrawn

Where data is no longer required, it is securely deleted.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Password-protected systems
  • Restricted access to authorised personnel only
  • Encrypted payment processing via third-party providers

If you believe your data has been compromised, please contact us immediately at hello@tracktots.co.uk.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please email:
hello@tracktots.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

11. Cookies

Our website uses cookies to:

  • Ensure the website functions correctly
  • Analyse website traffic
  • Improve user experience
  • Support marketing and advertising

You can manage cookie preferences via your browser settings.
A cookie consent banner will request your consent where required.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

13. Changes to This Policy

Track Tots Ltd reserves the right to update this Privacy Policy at any time.
The most current version will always be available on our website.